1.- HOLIDAY HOME RENTAL

These regulations govern the rental relationship with customers who use the apartment for the booked holiday period.

2.- RENTAL PRICE AND ADDITIONAL COSTS

Unless otherwise agreed, the rental price, expressed in euros, is per week. The following services are included in the price: initial and final cleaning, bed linen and towels with a midweek changeover, use of crockery and all kitchen utensils and small appliances, use of the swimming pool and utilities.

3.- PAYMENT IN ADVANCE, BALANCE, SECURITY DEPOSIT

The 30% deposit is calculated for the entire booking period and must be paid at the time of booking by bank transfer or credit card. It is collected as a deposit.

On arrival at the accommodation, the Customer is required to pay the amount due for the entire booking period.

At the same time, the Customer is required to guarantee coverage for any damage to the property or its furnishings by means of pre-authorisation of a charge to their credit card. The pre-authorisation amount is € 250.00. If there is no damage, the property will not carry out any pre-authorisation transactions and this will be automatically released after check-out. The timing of the release of the amount varies depending on the institution that issues the credit card.

The costs for extra services will be calculated and paid by the customer at check-out.

No tourist tax is required.

4.- TIDINESS AND CLEANLINESS

The property is handed over to the customer tidy and clean. The customer will arrange for its daily tidying up and will be responsible for its safekeeping and conservation.

Unless otherwise agreed with the facility, pets are not allowed.

5.- PEOPLE STAYING IN THE ACCOMMODATION

All occupants of the accommodation must have valid identification documents and a tax code, and must be registered to allow legal communications.

Only persons registered by the facility and not exceeding the number of available beds may remain in the accommodation. A number of persons exceeding the number of beds available or persons other than those registered at check-in will be grounds for termination of the contract and loss of the pre-authorisation deposit

6.- HANDOVER AND RETURN OF THE PROPERTY

Unless otherwise agreed, arrival time at the facility is from 15.00 to 20.00

At the end of the stay, the property must be vacated by 10 a.m. so that cleaning can be carried out before the arrival of the other guests

7.- EQUIPMENT OF BUILDINGS

The rented property is equipped with the facilities listed in the property description on the site.

The property is equipped with bed and bathroom linen and a courtesy set for all guests staying there.

The property is equipped with TV and Wi-Fi. Use of the shared parking and swimming pool is permitted.

Smoking is not allowed inside the property.

Please ask at the facility for special requirements.

8.- RESERVATIONS

Reservations are only valid once the deposit has been credited.

Upon receipt of the credit, the Customer will receive confirmation of the booking

The booking confirmation is nominative. Transfer of the reservation to a third party is not permitted.

9.- CHANGING RESERVATIONS

The property reserves the right to accept or reject any requests for changes to bookings already made that result in a change of holiday period. If the request cannot be accepted due to the unavailability of the accommodation, the change request will be considered as a cancellation of the reservation with the penalties set out in the following clause.

10.- CANCELLATIONS

In the event that, for any reason whatsoever, the Customer has to cancel the reservation, the same must notify the facility in writing:

1. a) If cancellation takes place within thirty days prior to the commencement of the renting, the cost of the penalty shall be calculated at the rate of 30% of the total amount of the renting.
2. b) If cancellation occurs during the twenty-nine days preceding the start of the renting period, the penalty shall be 100% of the renting fee. For the purposes of penalties, the entire stay is understood as a single period that cannot be divided into individual weeks. After 24 hours of non-arrival and without notification received, the owner shall be deemed to be free of all obligations.

11.- SUPERVENING UNAVAILABILITY OF THE ACCOMMODATION

Should force majeure prevent the reserved property from being made available to the Customer, the owner reserves the right to cancel the reservation and the Customer will be entitled to use a voucher equivalent to the amount paid within the next 24 months.

The property cannot be held responsible for changes in circumstances that do not concern the accommodation itself. In the same way, it shall not be liable for the lack of enjoyment of the property due to such circumstances including, for example, factors such as road works, power cuts, adverse weather conditions, …

12.- REFUSAL OR REMOVAL OF THE CUSTOMER

Access to the property may be denied or the immediate removal of the customer may be required in the following cases:

1. a) Data contrast between reservation and customer
2. b) Lack of documents
3. c) Non-payment of the balance or security deposit by pre-authorisation on a credit card
4. d) Replacement or number of occupants of the accommodation
5. e) Behaviour contrary to the rules of politeness and civilised coexistence or if it is suspected that activities contrary to the law, public order or decency are taking place.
6. f) Use of the house for purposes other than a holiday.

The occurrence of such cases will result in the loss of the entire fee by the Customer.

13.- COMPLAINTS

Any faults or failures must be reported by the customer to the owner or person in charge, who will remedy them as quickly as possible. The Customer undertakes to give the owner or the person in charge the time necessary to solve any problem.

In any case, any complaints must be reported immediately and in any case within 48 hours of their occurrence. Failing this, Customers who leave the accommodation of their own accord shall forfeit any right to reimbursement of rent not enjoyed.

Complaints reported at the end of the stay or after departure will not be taken into consideration.

The owner accepts no liability in the event of theft inside the rented accommodation.

14.- ACCEPTANCE OF THE GENERAL RENTING CONDITIONS

The reservation of the property made by the Customer with the payment of the deposit/deposit entails the unconditional acceptance of these general renting conditions.

15.- PLACE OF JURISDICTION

For the resolution of any dispute concerning the renting of the flat for which these GTCs are dictated, the Parties undertake to conduct a prior attempt at mediation in accordance with Legislative Decree No. 28/2010. 28/2010. The contract shall, in any case, be governed by Italian law.

16.- PRIVACY POLICY

The data will be processed according to the relevant regulations in force in the Italian State